Privacy Policy
Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user
information to others in a manner different than as set forth in this Internet Privacy Statement.
Design Quotations, Contract Negotiation, Placing Orders, Processing Payments, and Information Collection
When Klein Tech Systems L.L.C. collects information from clients and customers for purpose of Design Quotations, Contract
Negotiation, Placing Orders, Processing Payments, and Information Collection, we will not sell, share, or rent user information to
others under any circumstances. All information is held in strict confidentiality.
Gathering and Sharing of Information, Links to External and Co-Branded Websites
We monitor traffic patterns on the Site and gather broad demographic information for aggregate use to analyze trends and administer
the Site in order to improve its layout and design and to permit Site personalization and streamlining to create the best shopping
experience we can for our users. In order to perform analysis permitting such personalization and improvement of site design and user
experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These
statistics include no personally identifying information.
Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally
identifying information.
We use a credit card processing company to bill purchasers of goods and services from the Site, and depending upon the goods and
services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in
fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of
goods (i.e. name, address, and as appropriate, payment information).
We will never provide credit card information.
We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as
required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging
information with other companies for purposes of fraud and credit risk reduction.
We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required
by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with
other companies for purposes of fraud and credit risk reduction.
Our Site also contains links to external Internet sites as well as co-branded sites, which may be operated by an external party and
they may have privacy practices that differ from those here at www.kleintechsys.com. A co-branded site is a Website, usually operated by a
third-party, and displaying that third-party’s name along with the kleintechsys.com name and logo. Such co-branded sites offer
kleintechsys.com approved goods or services to our users. When you click on links that take you to such external or co-branded sites, you
will be subject to their privacy policies, and we encourage you to become familiar with that party’s privacy policies as these may differ
from those utilized on our Site. Please note that this privacy statement applies solely to information collected by kleintechsys.com on our
Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other
Websites, uses of the information collected by other Websites, or the content of those other Websites.
Consent
By using our Site, the user agrees to the terms and conditions set forth in this Internet Privacy Statement and the Site Terms of
Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of
this information by kleintechsys.com as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the
Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the
time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies
applicable to users of the Site.
Surveys & Contests
From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or
contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information
requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age
level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user’s
experience on the Site.
Security Information
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the
Site, that Information is protected both online and off-line.
We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site.
Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the
information of our Site’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices.
Only those of our employees who need the information to perform a specific job (for example, our account or customer service
representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security
and privacy practices.
If you have any questions about the security at our Site, you can send an e-mail to support@kleintechsys.com
Cookies
You may have heard of the term “cookies”. Cookies are routinely used by most, if not all, E- commerce merchants, including
kleintechsys.com. A cookie is a piece of data stored on a user’s hard drive through the Web browser program containing information about
the user which enables us to track and personalize the Site to enhance your experience. For instance, by setting a cookie on our Site, we
can provide you with storage of items in your shopping cart between visits. However, if a user rejects the cookie, they may still use our
Site although we will be unable to provide our users with the personalized shopping experience we can offer using the cookie data. If you
have any questions about our use of cookies, please contact us at support@kleintechsys.com
Special Offers, Account Updates and Opting Out
Kleintechsys.com occasionally sends our customers and the users of the Site announcements and updates, which contain important
information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may
enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our
customers and users.
We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content,
product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site
are always given the opportunity to ‘opt-out’ of having their online information used for purposes not directly related to the Site at the
point at which we ask for the information or when they receive an online requested promotional communication.
For example, our e-mail messages have an “unsubscribe” feature for users of the Site who buy from us, but don’t want to be notified
about special offers in the future. Users can simply “Reply” back to the e-mail message and type “unsubscribe” in the subject field. Upon
receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e- mail address, he or she
should include the other addresses as well to ensure proper updating of their account information.
Users of the Site can always update the personally identifying information that they have provided to kleintechsys.com simply by
e-mailing us at support@kleintechsys.com
Credit Card Safety
Your credit card information is safe when you shop at kleintechsys.com. We guarantee it!
We back every purchase made at kleintechsys.com with our Credit Card Guarantee. If, through no fault of your own, unauthorized
charges appear on your statement as a direct result of providing your credit card information to kleintechsys.com, we will cover the amount
for which your bank holds you liable, up to a maximum of $50.
If you suspect a problem, follow the normal reporting procedures defined by your credit card provider and also contact us
immediately. Most credit card companies cover all charges resulting from unauthorized use, but they may legally hold you liable for as much
as $50.
What does all of this mean? It means you can be confident in the security and support behind your purchases at kleintechsys.com.
So what are you waiting for? Join us today and shop worry-free at kleintechsys.com!
Unconditional Guarantee
Kleintechsys.com is proud to unconditionally guarantee all our merchandise. If you are not completely satisfied with your purchase,
you may return it to us for a prompt refund. Please be advised that all purchases, will be accepted for return ONLY if returned in their
original packaging within 10 days of purchase.
Send returns to:
kleintechsys.com
Returns and Exchanges
221 NE 9th Street
Delray Beach, Florida 33444
USA
Should you wish to return merchandise, please follow our instructions below:
To prepare your return:
- Please use the original packaging or a strong corrugated carton.
- To expedite your return/exchange, please insert the packing slip, remembering to keep the return label printed on the front for
shipping. - Pack and tape your package securely.
- Affix the return shipping label.
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (Sorry
we can not accept C.O.D.’s)
Know Your Merchant
It’s a good practice to be familiar with the name or reputation of any company you’re dealing with. You can often find helpful
information about online companies from news sources, directories, and rating services. A web site maintained by the Federal Trade
Commission (www.consumer.gov) provides many buyers’ guides, lists of tips, and links to helpful resources.
Protect Your Privacy
Know what information the merchant is collecting about you, how it will be used and if they share it with or sell it to others. You
can do this by checking the web site to make sure there is a privacy policy posted, and that you’re comfortable with the way your personal
information is treated under that policy. Look for seals from privacy enforcement organizations like TRUSTe, BBBOnLine or WebTrust. Be
cautious if you’re asked to supply personal information not needed to make a purchase, such as your Social Security number or personal bank
account information.
Get the Details
Check for shipping and expected delivery dates, shipping and handling fees, warranties, return policies and other important
information. Look for an e-mail address to write to or a phone number to call if you have a question, a problem or need help.
Use a Credit Card and Safeguard Your Password
It’s a good practice to pay with credit cards, because your liability for an unauthorized charge on your credit card bill is limited
to $50 under federal law and under your credit card agreement. When using a credit card online, make sure there is an unbroken key or
padlock usually located in the corner of the web page or a policy that indicates use of strong security technology such as SSL. This
indicates that your credit card data is transmitted securely. Make sure to keep your passwords secure, and don’t share them with other
people.
Keep Good Records
Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping
dates, shipping and handling fees, and other details of your transactions.
